HEALTH CALLS is a Proprietary, Medicare Certified, home health care agency located in WYOMISSING, PA. This agency has been certified to participate in Medicare programs since August 20, 1990 and given a rating of 2.5 stars. A rating of 3 stars would indicate this agency has an average rating compared to other agencies nationwide.
Updated: 01/25/2020 — See below for more information on HEALTH CALLS, including the services they offer, quality of care and patient experience.
1 Home health agencies can be run by private for-profit corporations, non-profit corporations, religious affiliated organizations or government entities. The type of ownership may affect agency resources and how services are organized. Quality can vary in home health agencies within each of the different types of ownership.
2 Agencies that are Medicare Certified are able to participate in Medicare related programs.
List of services offered at HEALTH CALLS in WYOMISSING, PA.
Care given or supervised by registered nurses. Nurses provide direct care; manage, observe, and evaluate a patient’s care; and teach the patient and his or her family caregiver.
Treatment of injury and disease by mechanical means, like heat, light, exercise, and massage.
Services given to help you return to usual activities (like bathing, preparing meals, and housekeeping) after illness either on an inpatient or outpatient basis.
This is the study of communication problems. Speech therapists assist with problems involving speech, language, and swallowing. Communication problems can be present at birth or develop after an injury or illness, like a stroke.
Services to help you with social and emotional concerns related to your illness. This might include counseling or help in finding resources in your community.
Part time or intermittent services to help you with your daily living activities.
Locations serviced by HEALTH CALLS.
The quality of patient care rating provides an indicator of how HEALTH CALLS performaned compared to other agencies. These measures were selected to give a general overview of agency performance on measures that apply to most people.
Pain and treating symptoms |
This agency % | Pennsylvania % | Nationwide % |
| · Patients had less pain when moving around | 74.5 | 80.0 | 81.4 |
| · Patients’ breathing improved | 68.5 | 80.6 | 80.5 |
| · Patients’ wounds improved or healed after an operation | 90.6 | 91.6 | 91.6 |
Preventing harm | |||
| · Began their patients’ care in a timely manner | 98.4 | 95.3 | 95.3 |
| · Taught patients (or their family caregivers) about their drugs | 99.4 | 98.2 | 98.5 |
| · Checked patients’ risk of falling | 100.0 | 99.6 | 99.6 |
| · Checked patients for depression | n/a | 97.3 | 97.5 |
| · Made sure that their patients have received a flu shot for the current flu season | 94.8 | 80.1 | 78.9 |
| · Made sure that their patients have received a pneumococcal vaccine (pneumonia shot) | 97.2 | 84.5 | 81.9 |
| · For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care | 99.7 | 97.8 | 97.6 |
| · Patients got better at taking their drugs correctly by mouth | 62.2 | 70.0 | 70.7 |
Daily activities | |||
| · Patients got better at walking or moving around | 72.8 | 78.2 | 78.2 |
| · Patients got better at getting in and out of bed | 76.4 | 78.8 | 78.5 |
| · Patients got better at bathing | 65.8 | 78.6 | 80.3 |
Preventing unplanned hospital care | |||
| · Patients receiving home health care needed any urgent, unplanned care in the hospital emergency room - without being admitted to the hospital | 9.2 | 12.2 | 12.8 |
| · How often home health patients had to be admitted to the hospital | 16.6 | 16.7 | 15.6 |
| · Patients, who have had a recent hospital stay, had to be re-admitted to the hospital | n/a | n/a | n/a |
| · Patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital | n/a | n/a | n/a |
The purpose of the patient experience survey is to gather information from patients (or their family or friends) about their experiences with a home health agency. These results tell you what patients said about their recent home health care experiences at HEALTH CALLS.
| Survey | This agency % | Pennsylvania % | National % |
|---|---|---|---|
| How often the home health team gave care in a professional way | n/a | 89 | 88 |
| How well did the home health team communicate with patients | n/a | 87 | 85 |
| Did the home health team discuss medicines, pain, and home safety with patients | n/a | 84 | 83 |
| How do patients rate the overall care from the home health agency | n/a | 86 | 84 |
| Would patients recommend the home health agency to friends and family | n/a | 79 | 78 |
| Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey. | |||