Contact Information

LBN: CRYSTAL INC
3605 ELM DRIVE
URBANDALE, IA 50322
(515) 276-4969
Ownership1: For profit - Corporation
Medicare certification date2: June 01, 2002
The is the date the nursing home was certified to participate in the Medicare program.

1 Nursing homes can be run by private for-profit corporations, non-profit corporations, religious affiliated organizations or government entities.

2 Agencies that are Medicare Certified are able to participate in Medicare related programs.


Nursing Home Information

•   34 residents

•   35 certified beds

•   Participates in Medicare and Medicaid

•   Resident Council only - Resident and family councils can help communications with staff. Federal law requires nursing homes to allow councils to be set up by residents and families.

•   Automatic sprinklers in all required areas

Quality rating
Health inspection rating
Staffing rating
Substantiated complaints 5
Facility reported incidents 1
Number of fines 1
Number of penalties 1
Number of payment denials None

Staffing

Higher staffing levels in a nursing home may mean better quality care for residents.

Staffing for 34 residents Iowa Average National Average
Hours by Registered Nurse (RN) per resident per day 32 minutes 45 minutes 41 minutes
Hours by Licensed Practial Nurse (LPN & LVN) per resident per day 35 minutes 37 minutes 53 minutes
Hours by Certified Nursing Assistant (CNA) per resident per day 1 hour, 34 minutes 2 hours, 23 minutes 2 hours, 20 minutes
Physical therapy (PT) staff hours per resident per day 3 minutes 4 minutes 7 minutes

Staffing hours per resident is the total number of hours worked by the staff divided by the total number of residents. It doesn't necessarily show the number of nursing staff present at any given time or the amount of care given to any one resident.

Health Inspection

Most recent health inspection: Jan 30, 2018

Number of health citations / deficiencies: 4

Health care professionals inspect each nursing home for health and safety violations. - View the latest Medicare Inspection Report


Quality of Care

Measure Nursing Home Iowa Nationwide
Short-stay residents who self-report moderate to severe pain 13.5% 15.6% 12.8%
Short-stay residents with pressure ulcers that are new or worsened 1.1% 1.2% 0.9%
Short-stay residents who were assessed and appropriately given the seasonal influenza vaccine 91.2% 81.0% 81.8%
Short-stay residents assessed and appropriately given the pneumococcal vaccine 91.1% 86.6% 83.3%
Short-stay residents who newly received an antipsychotic medication none 1.5% 1.9%
Short-stay residents who made improvements in function n/a 77.9% 68.0%
Long-stay residents whose need for help with daily activities has increased 15.3% 16.3% 14.9%
Long-stay residents who self-report moderate to severe pain 3.8% 7.1% 5.7%
High risk long-stay residents with pressure ulcers 1.1% 4.2% 5.6%
Long-stay residents who lose too much weight 7.9% 6.7% 7.0%
Low risk long-stay residents who lose control of their bowels or bladder 63.6% 43.1% 48.2%
Long-stay residents with a catheter inserted and left in their bladder 3.7% 2.5% 1.8%
Long-stay residents with a urinary tract infection 3.1% 3.8% 3.0%
Long-stay residents who have depressive symptoms none 4.5% 4.6%
Long-stay residents who were physically restrained none 0.2% 0.3%
Long-stay residents experiencing one or more falls with major injury 4.7% 3.7% 3.4%
Long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0% 96.9% 95.2%
Long-stay residents assessed and appropriately given the pneumococcal vaccine 99.2% 95.4% 93.9%
Long-stay residents who received an antipsychotic medication 7.1% 14.7% 15.0%
Long-stay residents whose ability to move independently worsened 30.5% 19.2% 18.2%
Long-stay residents who received an antianxiety or hypnotic medication 30.4% 20.0% 21.6%

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