HAVENWOOD-HERITAGE HEIGHTS in CONCORD, NH is a Non profit - Corporation, Medicare Certified, nursing home operating with 58 residents and 70 certified beds. Its legal business name (LBN) is UNITED CHURCH OF CHRIST RETIREMENT COMMUNITY INC. This facility has been certified to participate in Medicare and Medicaid programs since July 08, 1969 and has been given an above average rating of 4-Stars. Why is this important? Nursing homes vary in quality of care and services they provide. Medicare assigns a rating based on health inspections, staffing and quality measures. More stars mean better quality of care.
Updated: 01/12/2019 — Compare and see how the quality of care at HAVENWOOD-HERITAGE HEIGHTS scored versus its State and National averages.
1 Nursing homes can be run by private for-profit corporations, non-profit corporations, religious affiliated organizations or government entities.
2 Agencies that are Medicare Certified are able to participate in Medicare related programs.
• 58 residents
• 70 certified beds
• Participates in Medicare and Medicaid
• Continuing Care Retirement Community - Continuing Care Retirement Communities offer multiple housing options and levels of care. Residents may move from one level to another based on needs while still remaining in the community.
• Resident Council only - Resident and family councils can help communications with staff. Federal law requires nursing homes to allow councils to be set up by residents and families.
• Automatic sprinklers in all required areas
| Quality rating | |
| Health inspection rating | |
| Staffing rating | |
| Substantiated complaints | None |
| Facility reported incidents | None |
| Number of fines | None |
| Number of penalties | None |
| Number of payment denials | None |
Higher staffing levels in a nursing home may mean better quality care for residents.
| Staffing for 58 residents | New Hampshire Average | National Average | |
|---|---|---|---|
| Hours by Registered Nurse (RN) per resident per day | 60 minutes | 46 minutes | 41 minutes |
| Hours by Licensed Practial Nurse (LPN & LVN) per resident per day | 59 minutes | 47 minutes | 53 minutes |
| Hours by Certified Nursing Assistant (CNA) per resident per day | 4 hours, 9 minutes | 2 hours, 30 minutes | 2 hours, 20 minutes |
| Physical therapy (PT) staff hours per resident per day | 13 minutes | 7 minutes | 7 minutes |
Staffing hours per resident is the total number of hours worked by the staff divided by the total number of residents. It doesn't necessarily show the number of nursing staff present at any given time or the amount of care given to any one resident.
Most recent health inspection: Jun 28, 2018
Number of health citations / deficiencies: None
Health care professionals inspect each nursing home for health and safety violations. - View the latest Medicare Inspection Report
| Measure | Nursing Home | New Hampshire | Nationwide |
|---|---|---|---|
| Short-stay residents who self-report moderate to severe pain | 9.4% | 14.9% | 12.8% |
|
Short-stay residents with pressure ulcers that are new or worsened
|
0.6% | 1.0% | 0.9% |
| Short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 96.4% | 89.4% | 81.8% |
| Short-stay residents assessed and appropriately given the pneumococcal vaccine | 88.3% | 87.7% | 83.3% |
|
Short-stay residents who newly received an antipsychotic medication
|
4.1% | 1.2% | 1.9% |
| Short-stay residents who made improvements in function | 90.7% | 73.7% | 68.0% |
|
Long-stay residents whose need for help with daily activities has increased
|
23.2% | 18.1% | 14.9% |
| Long-stay residents who self-report moderate to severe pain | 1.7% | 7.1% | 5.7% |
|
High risk long-stay residents with pressure ulcers
|
none | 4.3% | 5.6% |
| Long-stay residents who lose too much weight | 6.9% | 7.6% | 7.0% |
|
Low risk long-stay residents who lose control of their bowels or bladder
The number of residents is too small to report. Call the facility to discuss this quality measure. |
66.7% | 47.7% | 48.2% |
|
Long-stay residents with a catheter inserted and left in their bladder
|
2.1% | 1.5% | 1.8% |
| Long-stay residents with a urinary tract infection | 3.4% | 2.6% | 3.0% |
| Long-stay residents who have depressive symptoms | none | 3.4% | 4.6% |
| Long-stay residents who were physically restrained | none | 0.1% | 0.3% |
| Long-stay residents experiencing one or more falls with major injury | 7.2% | 4.6% | 3.4% |
| Long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100.0% | 98.3% | 95.2% |
| Long-stay residents assessed and appropriately given the pneumococcal vaccine | 97.1% | 97.8% | 93.9% |
| Long-stay residents who received an antipsychotic medication | 15.4% | 14.4% | 15.0% |
| Long-stay residents whose ability to move independently worsened | 29.2% | 20.5% | 18.2% |
|
Long-stay residents who received an antianxiety or hypnotic medication
|
10.5% | 19.5% | 21.6% |