Quality of Care

The quality of patient care rating provides an indicator of how JOHN ED CHAMBERS MEMORIAL INC HHA performaned compared to other agencies. These measures were selected to give a general overview of agency performance on measures that apply to most people.

Values displayed are in percentages (%)

Pain and treating symptoms

This agency Arkansas National
· Patients had less pain when moving around 42.4 84.0 81.4
· Patients’ breathing improved 71.1 83.0 80.5
· Patients’ wounds improved or healed after an operation 90.5 93.4 91.6

Preventing harm

· Began their patients’ care in a timely manner 76.1 97.0 95.3
· Taught patients (or their family caregivers) about their drugs 90.5 98.9 98.5
· Checked patients’ risk of falling 98.4 99.8 99.6
· Checked patients for depression n/a 98.6 97.5
· Made sure that their patients have received a flu shot for the current flu season 69.1 79.8 78.9
· Made sure that their patients have received a pneumococcal vaccine (pneumonia shot) 65.2 83.6 81.9
· For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care 92.0 98.5 97.6
· Patients got better at taking their drugs correctly by mouth 58.8 74.8 70.7

Daily activities

· Patients got better at walking or moving around 67.2 81.4 78.2
· Patients got better at getting in and out of bed 52.3 81.9 78.5
· Patients got better at bathing 63.8 85.8 80.3

Preventing unplanned hospital care

· Patients receiving home health care needed any urgent, unplanned care in the hospital emergency room - without being admitted to the hospital 11.8 14.4 12.8
· How often home health patients had to be admitted to the hospital 16.2 16.3 15.6
· Patients, who have had a recent hospital stay, had to be re-admitted to the hospital n/a n/a n/a
· Patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital n/a n/a n/a

Patient Experience

The purpose of the patient experience survey is to gather information from patients (or their family or friends) about their experiences with a home health agency. These results tell you what patients said about their recent home health care experiences at JOHN ED CHAMBERS MEMORIAL INC HHA.

Values displayed are in percentages (%)

Survey This agency Arkansas National
How often the home health team gave care in a professional way 94 91 88
How well did the home health team communicate with patients 89 89 85
Did the home health team discuss medicines, pain, and home safety with patients 83 86 83
How do patients rate the overall care from the home health agency 87 87 84
Would patients recommend the home health agency to friends and family 88 83 78
Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

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