Quality of Care

The quality of patient care rating provides an indicator of how CARE IV HOME HEALTH performaned compared to other agencies. These measures were selected to give a general overview of agency performance on measures that apply to most people.

Values displayed are in percentages (%)

Pain and treating symptoms

This agency Arkansas National
· Patients had less pain when moving around 89.4 84.0 81.4
· Patients’ breathing improved 78.8 83.0 80.5
· Patients’ wounds improved or healed after an operation 93.2 93.4 91.6

Preventing harm

· Began their patients’ care in a timely manner 98.8 97.0 95.3
· Taught patients (or their family caregivers) about their drugs 99.7 98.9 98.5
· Checked patients’ risk of falling 99.6 99.8 99.6
· Checked patients for depression n/a 98.6 97.5
· Made sure that their patients have received a flu shot for the current flu season 86.8 79.8 78.9
· Made sure that their patients have received a pneumococcal vaccine (pneumonia shot) 92.4 83.6 81.9
· For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care 100.0 98.5 97.6
· Patients got better at taking their drugs correctly by mouth 76.9 74.8 70.7

Daily activities

· Patients got better at walking or moving around 84.0 81.4 78.2
· Patients got better at getting in and out of bed 81.2 81.9 78.5
· Patients got better at bathing 84.0 85.8 80.3

Preventing unplanned hospital care

· Patients receiving home health care needed any urgent, unplanned care in the hospital emergency room - without being admitted to the hospital 21.0 14.4 12.8
· How often home health patients had to be admitted to the hospital 11.9 16.3 15.6
· Patients, who have had a recent hospital stay, had to be re-admitted to the hospital n/a n/a n/a
· Patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital n/a n/a n/a

Patient Experience

The purpose of the patient experience survey is to gather information from patients (or their family or friends) about their experiences with a home health agency. These results tell you what patients said about their recent home health care experiences at CARE IV HOME HEALTH.

Values displayed are in percentages (%)

Survey This agency Arkansas National
How often the home health team gave care in a professional way n/a 91 88
How well did the home health team communicate with patients n/a 89 85
Did the home health team discuss medicines, pain, and home safety with patients n/a 86 83
How do patients rate the overall care from the home health agency n/a 87 84
Would patients recommend the home health agency to friends and family n/a 83 78
Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

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