Quality of Care

The quality of patient care rating provides an indicator of how AAA SOUTHEAST AR DREW CO performaned compared to other agencies. These measures were selected to give a general overview of agency performance on measures that apply to most people.

Values displayed are in percentages (%)

Pain and treating symptoms

This agency Arkansas National
· Patients had less pain when moving around n/a 84.0 81.4
· Patients’ breathing improved n/a 83.0 80.5
· Patients’ wounds improved or healed after an operation n/a 93.4 91.6

Preventing harm

· Began their patients’ care in a timely manner 92.6 97.0 95.3
· Taught patients (or their family caregivers) about their drugs 88.5 98.9 98.5
· Checked patients’ risk of falling n/a 99.8 99.6
· Checked patients for depression n/a 98.6 97.5
· Made sure that their patients have received a flu shot for the current flu season 85.7 79.8 78.9
· Made sure that their patients have received a pneumococcal vaccine (pneumonia shot) 69.6 83.6 81.9
· For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care n/a 98.5 97.6
· Patients got better at taking their drugs correctly by mouth n/a 74.8 70.7

Daily activities

· Patients got better at walking or moving around n/a 81.4 78.2
· Patients got better at getting in and out of bed n/a 81.9 78.5
· Patients got better at bathing n/a 85.8 80.3

Preventing unplanned hospital care

· Patients receiving home health care needed any urgent, unplanned care in the hospital emergency room - without being admitted to the hospital n/a 14.4 12.8
· How often home health patients had to be admitted to the hospital n/a 16.3 15.6
· Patients, who have had a recent hospital stay, had to be re-admitted to the hospital n/a n/a n/a
· Patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital n/a n/a n/a

Patient Experience

The purpose of the patient experience survey is to gather information from patients (or their family or friends) about their experiences with a home health agency. These results tell you what patients said about their recent home health care experiences at AAA SOUTHEAST AR DREW CO.

Values displayed are in percentages (%)

Survey This agency Arkansas National
How often the home health team gave care in a professional way n/a 91 88
How well did the home health team communicate with patients n/a 89 85
Did the home health team discuss medicines, pain, and home safety with patients n/a 86 83
How do patients rate the overall care from the home health agency n/a 87 84
Would patients recommend the home health agency to friends and family n/a 83 78
Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

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