Quality of Care

The quality of patient care rating provides an indicator of how ENCOMPASS HEALTH HOME HEALTH performaned compared to other agencies. These measures were selected to give a general overview of agency performance on measures that apply to most people.

Values displayed are in percentages (%)

Pain and treating symptoms

This agency Florida National
· Patients had less pain when moving around 93.2 83.4 80.0
· Patients’ breathing improved 91.6 81.0 79.2
· Patients’ wounds improved or healed after an operation 94.9 94.1 91.3

Preventing harm

· Began their patients’ care in a timely manner 99.6 97.0 94.8
· Taught patients (or their family caregivers) about their drugs 100.0 97.8 98.4
· Checked patients’ risk of falling 100.0 99.6 99.6
· Checked patients for depression 99.7 97.0 97.5
· Made sure that their patients have received a flu shot for the current flu season 95.5 74.6 78.6
· Made sure that their patients have received a pneumococcal vaccine (pneumonia shot) 90.7 76.4 81.7
· For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care 100.0 97.4 97.9
· Patients got better at taking their drugs correctly by mouth 86.9 71.8 68.5

Daily activities

· Patients got better at walking or moving around 85.1 79.3 77.0
· Patients got better at getting in and out of bed 82.0 79.6 76.7
· Patients got better at bathing 91.3 83.6 79.1

Preventing unplanned hospital care

· Patients receiving home health care needed any urgent, unplanned care in the hospital emergency room - without being admitted to the hospital 14.3 11.5",,,"0.3 13.0
· How often home health patients had to be admitted to the hospital 12.7 15.4 15.8
· Patients, who have had a recent hospital stay, had to be re-admitted to the hospital
» Same As Expected
n/a n/a n/a
· Patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital
» Same As Expected
n/a n/a n/a

Patient Experience

The purpose of the patient experience survey is to gather information from patients (or their family or friends) about their experiences with a home health agency. These results tell you what patients said about their recent home health care experiences at ENCOMPASS HEALTH HOME HEALTH.

Values displayed are in percentages (%)

Survey This agency Florida National
How often the home health team gave care in a professional way 85 88 88
How well did the home health team communicate with patients 81 85 85
Did the home health team discuss medicines, pain, and home safety with patients 76 80 83
How do patients rate the overall care from the home health agency 77 84 84
Would patients recommend the home health agency to friends and family 73 78 78
Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

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