Quality of Care

The quality of patient care rating provides an indicator of how GUAM NURSING SERVICES performaned compared to other agencies. These measures were selected to give a general overview of agency performance on measures that apply to most people.

Values displayed are in percentages (%)

Pain and treating symptoms

This agency Guam National
· Patients had less pain when moving around 80.2 Not Available 81.4
· Patients’ breathing improved 83.0 Not Available 80.5
· Patients’ wounds improved or healed after an operation 97.9 Not Available 91.6

Preventing harm

· Began their patients’ care in a timely manner 91.8 Not Available 95.3
· Taught patients (or their family caregivers) about their drugs 100.0 Not Available 98.5
· Checked patients’ risk of falling 100.0 Not Available 99.6
· Checked patients for depression n/a Not Available 97.5
· Made sure that their patients have received a flu shot for the current flu season 83.0 Not Available 78.9
· Made sure that their patients have received a pneumococcal vaccine (pneumonia shot) 82.8 Not Available 81.9
· For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care 99.0 Not Available 97.6
· Patients got better at taking their drugs correctly by mouth 68.9 Not Available 70.7

Daily activities

· Patients got better at walking or moving around 75.1 Not Available 78.2
· Patients got better at getting in and out of bed 76.3 Not Available 78.5
· Patients got better at bathing 83.7 Not Available 80.3

Preventing unplanned hospital care

· Patients receiving home health care needed any urgent, unplanned care in the hospital emergency room - without being admitted to the hospital 17.3 Not Available 12.8
· How often home health patients had to be admitted to the hospital 21.0 Not Available 15.6
· Patients, who have had a recent hospital stay, had to be re-admitted to the hospital n/a n/a n/a
· Patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital n/a n/a n/a

Patient Experience

The purpose of the patient experience survey is to gather information from patients (or their family or friends) about their experiences with a home health agency. These results tell you what patients said about their recent home health care experiences at GUAM NURSING SERVICES.

Values displayed are in percentages (%)

Survey This agency Guam National
How often the home health team gave care in a professional way 85 89 88
How well did the home health team communicate with patients 77 84 85
Did the home health team discuss medicines, pain, and home safety with patients 82 88 83
How do patients rate the overall care from the home health agency 73 80 84
Would patients recommend the home health agency to friends and family 72 78 78
Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

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