Quality of Care

The quality of patient care rating provides an indicator of how CHRISTIAN CARE AT HOME performaned compared to other agencies. These measures were selected to give a general overview of agency performance on measures that apply to most people.

Values displayed are in percentages (%)

Pain and treating symptoms

This agency Kentucky National
· Patients had less pain when moving around 76.3 83.5 81.4
· Patients’ breathing improved 71.7 82.7 80.5
· Patients’ wounds improved or healed after an operation 94.4 92.1 91.6

Preventing harm

· Began their patients’ care in a timely manner 98.3 98.0 95.3
· Taught patients (or their family caregivers) about their drugs 100.0 99.3 98.5
· Checked patients’ risk of falling 100.0 99.9 99.6
· Checked patients for depression 99.5 98.2 97.5
· Made sure that their patients have received a flu shot for the current flu season 86.4 79.6 78.9
· Made sure that their patients have received a pneumococcal vaccine (pneumonia shot) 92.7 83.6 81.9
· For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care 100.0 98.5 97.6
· Patients got better at taking their drugs correctly by mouth 58.8 72.8 70.7

Daily activities

· Patients got better at walking or moving around 74.8 80.8 78.2
· Patients got better at getting in and out of bed 70.5 80.5 78.5
· Patients got better at bathing 73.0 81.7 80.3

Preventing unplanned hospital care

· Patients receiving home health care needed any urgent, unplanned care in the hospital emergency room - without being admitted to the hospital 16.4 13.3 12.8
· How often home health patients had to be admitted to the hospital 14.0 16.0 15.6
· Patients, who have had a recent hospital stay, had to be re-admitted to the hospital
» Same As Expected
n/a n/a n/a
· Patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital
» Worse Than Expected
n/a n/a n/a

Patient Experience

The purpose of the patient experience survey is to gather information from patients (or their family or friends) about their experiences with a home health agency. These results tell you what patients said about their recent home health care experiences at CHRISTIAN CARE AT HOME.

Values displayed are in percentages (%)

Survey This agency Kentucky National
How often the home health team gave care in a professional way n/a 91 88
How well did the home health team communicate with patients n/a 88 85
Did the home health team discuss medicines, pain, and home safety with patients n/a 85 83
How do patients rate the overall care from the home health agency n/a 88 84
Would patients recommend the home health agency to friends and family n/a 84 78
Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

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