Quality of Care

The quality of patient care rating provides an indicator of how HEARTLAND HOME CARE performaned compared to other agencies. These measures were selected to give a general overview of agency performance on measures that apply to most people.

Values displayed are in percentages (%)

Pain and treating symptoms

This agency Michigan National
· Patients had less pain when moving around 95.0 77.6 78.6
· Patients’ breathing improved 90.1 76.2 77.8
· Patients’ wounds improved or healed after an operation 100.0 89.6 91.2

Preventing harm

· Began their patients’ care in a timely manner 99.7 91.0 94.3
· Taught patients (or their family caregivers) about their drugs 99.9 97.6 98.2
· Checked patients’ risk of falling 100.0 99.7 99.6
· Checked patients for depression 99.9 97.9 97.6
· Made sure that their patients have received a flu shot for the current flu season 97.5 78.7 78.5
· Made sure that their patients have received a pneumococcal vaccine (pneumonia shot) 97.8 81.1 81.4
· For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care 99.8 97.6 97.7
· Patients got better at taking their drugs correctly by mouth 89.3 66.5 66.7

Daily activities

· Patients got better at walking or moving around 86.0 74.4 75.6
· Patients got better at getting in and out of bed 85.4 74.1 74.8
· Patients got better at bathing 88.7 77.6 77.9

Preventing unplanned hospital care

· Patients receiving home health care needed any urgent, unplanned care in the hospital emergency room - without being admitted to the hospital 12.5 12.5 13.0
· How often home health patients had to be admitted to the hospital 14.1 15.9 15.8
· Patients, who have had a recent hospital stay, had to be re-admitted to the hospital
» Same As Expected
n/a n/a n/a
· Patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital
» Worse Than Expected
n/a n/a n/a

Patient Experience

The purpose of the patient experience survey is to gather information from patients (or their family or friends) about their experiences with a home health agency. These results tell you what patients said about their recent home health care experiences at HEARTLAND HOME CARE.

Values displayed are in percentages (%)

Survey This agency Michigan National
How often the home health team gave care in a professional way 89 87 88
How well did the home health team communicate with patients 88 84 85
Did the home health team discuss medicines, pain, and home safety with patients 86 82 83
How do patients rate the overall care from the home health agency 85 83 83
Would patients recommend the home health agency to friends and family 78 74 78
Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

View details for HEARTLAND HOME CARE