Quality of Care

The quality of patient care rating provides an indicator of how INCARE HOME HEALTH NORTHERN OHIO performaned compared to other agencies. These measures were selected to give a general overview of agency performance on measures that apply to most people.

Values displayed are in percentages (%)

Pain and treating symptoms

This agency Ohio National
· Patients had less pain when moving around 60.8 78.2 81.4
· Patients’ breathing improved 70.6 78.1 80.5
· Patients’ wounds improved or healed after an operation n/a 89.9 91.6

Preventing harm

· Began their patients’ care in a timely manner 86.1 96.0 95.3
· Taught patients (or their family caregivers) about their drugs 71.7 98.2 98.5
· Checked patients’ risk of falling 98.6 99.6 99.6
· Checked patients for depression n/a 98.4 97.5
· Made sure that their patients have received a flu shot for the current flu season 87.2 79.2 78.9
· Made sure that their patients have received a pneumococcal vaccine (pneumonia shot) 60.6 84.1 81.9
· For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care 97.7 98.0 97.6
· Patients got better at taking their drugs correctly by mouth 58.1 69.5 70.7

Daily activities

· Patients got better at walking or moving around 56.8 77.3 78.2
· Patients got better at getting in and out of bed 68.9 77.9 78.5
· Patients got better at bathing 73.7 79.0 80.3

Preventing unplanned hospital care

· Patients receiving home health care needed any urgent, unplanned care in the hospital emergency room - without being admitted to the hospital 16.8 14.0 12.8
· How often home health patients had to be admitted to the hospital 18.1 15.5 15.6
· Patients, who have had a recent hospital stay, had to be re-admitted to the hospital n/a n/a n/a
· Patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital n/a n/a n/a

Patient Experience

The purpose of the patient experience survey is to gather information from patients (or their family or friends) about their experiences with a home health agency. These results tell you what patients said about their recent home health care experiences at INCARE HOME HEALTH NORTHERN OHIO.

Values displayed are in percentages (%)

Survey This agency Ohio National
How often the home health team gave care in a professional way 87 87 88
How well did the home health team communicate with patients 85 84 85
Did the home health team discuss medicines, pain, and home safety with patients 81 83 83
How do patients rate the overall care from the home health agency 76 82 84
Would patients recommend the home health agency to friends and family 72 75 78
Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

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