513 S FIRST STREET
Review the quality of care for EXCEL COMPLETE HOME HEALTH & THERAPY SERVICES, LLC in LUFKIN, TX. Compare the quality of care and patient experiences below with state and nationwide scores to help you find the best home health providers.
Updated: 01/25/2020
The quality of patient care rating provides an indicator of how EXCEL COMPLETE HOME HEALTH & THERAPY SERVICES, LLC performaned compared to other agencies. These measures were selected to give a general overview of agency performance on measures that apply to most people.
Values displayed are in percentages (%)
Pain and treating symptoms |
This agency | Texas | National |
· Patients had less pain when moving around | 90.4 | 76.1 | 81.4 |
· Patients’ breathing improved | 80.2 | 72.1 | 80.5 |
· Patients’ wounds improved or healed after an operation | n/a | 89.5 | 91.6 |
Preventing harm | |||
· Began their patients’ care in a timely manner | 99.2 | 95.7 | 95.3 |
· Taught patients (or their family caregivers) about their drugs | 99.1 | 98.2 | 98.5 |
· Checked patients’ risk of falling | 98.9 | 99.7 | 99.6 |
· Checked patients for depression | n/a | 97.9 | 97.5 |
· Made sure that their patients have received a flu shot for the current flu season | 61.3 | 78.0 | 78.9 |
· Made sure that their patients have received a pneumococcal vaccine (pneumonia shot) | 82.1 | 81.3 | 81.9 |
· For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care | 100.0 | 97.5 | 97.6 |
· Patients got better at taking their drugs correctly by mouth | 70.4 | 67.4 | 70.7 |
Daily activities | |||
· Patients got better at walking or moving around | 86.3 | 75.0 | 78.2 |
· Patients got better at getting in and out of bed | 86.1 | 73.8 | 78.5 |
· Patients got better at bathing | 87.7 | 78.5 | 80.3 |
Preventing unplanned hospital care | |||
· Patients receiving home health care needed any urgent, unplanned care in the hospital emergency room - without being admitted to the hospital | n/a | 13.1 | 12.8 |
· How often home health patients had to be admitted to the hospital | n/a | 15.1 | 15.6 |
· Patients, who have had a recent hospital stay, had to be re-admitted to the hospital | n/a | n/a | n/a |
· Patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital | n/a | n/a | n/a |
The purpose of the patient experience survey is to gather information from patients (or their family or friends) about their experiences with a home health agency. These results tell you what patients said about their recent home health care experiences at EXCEL COMPLETE HOME HEALTH & THERAPY SERVICES, LLC.
Values displayed are in percentages (%)
Survey | This agency | Texas | National |
---|---|---|---|
How often the home health team gave care in a professional way | 87 | 89 | 88 |
How well did the home health team communicate with patients | 84 | 86 | 85 |
Did the home health team discuss medicines, pain, and home safety with patients | 83 | 85 | 83 |
How do patients rate the overall care from the home health agency | 84 | 85 | 84 |
Would patients recommend the home health agency to friends and family | 77 | 79 | 78 |
Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey. |