Contact Information

Rating:
3840 PACKARD RD, SUITE 100-A
ANN ARBOR. MI 48108
(734) 677-8140
Proprietary
CMS Certification Number: 237423
Medicare certification date2: February 19, 1997
The is the date the home health agency was certified to participate in the Medicare program.

1 Home health agencies can be run by private for-profit corporations, non-profit corporations, religious affiliated organizations or government entities. The type of ownership may affect agency resources and how services are organized. Quality can vary in home health agencies within each of the different types of ownership.

2 Agencies that are Medicare Certified are able to participate in Medicare related programs.


Services Offered

List of services offered at HEARTLAND HOME HEALTH CARE in ANN ARBOR, MI.

  • Nursing Care Services

    Care given or supervised by registered nurses. Nurses provide direct care; manage, observe, and evaluate a patient’s care; and teach the patient and his or her family caregiver.

  • Physical Therapy Services

    Treatment of injury and disease by mechanical means, like heat, light, exercise, and massage.

  • Occupational Therapy Services

    Services given to help you return to usual activities (like bathing, preparing meals, and housekeeping) after illness either on an inpatient or outpatient basis.

  • Speech Therapy Services

    This is the study of communication problems. Speech therapists assist with problems involving speech, language, and swallowing. Communication problems can be present at birth or develop after an injury or illness, like a stroke.

  • Medical Social Services

    Services to help you with social and emotional concerns related to your illness. This might include counseling or help in finding resources in your community.

  • Home Health Aide Services

    Part time or intermittent services to help you with your daily living activities.

Quality of Care

The quality of patient care rating provides an indicator of how HEARTLAND HOME HEALTH CARE performaned compared to other agencies. These measures were selected to give a general overview of agency performance on measures that apply to most people.

Pain and treating symptoms

This agency % Michigan % Nationwide %
· Patients had less pain when moving around 88.5 76.9 77.9
· Patients’ breathing improved 81.9 75.6 77.1
· Patients’ wounds improved or healed after an operation 100.0 89.7 91.0

Preventing harm

· Began their patients’ care in a timely manner 98.1 90.7 94.1
· Taught patients (or their family caregivers) about their drugs 100.0 97.9 98.1
· Checked patients’ risk of falling 99.8 99.7 99.6
· Checked patients for depression 99.8 97.9 97.7
· Made sure that their patients have received a flu shot for the current flu season 91.9 78.6 78.3
· Made sure that their patients have received a pneumococcal vaccine (pneumonia shot) 93.8 81.1 81.2
· For patients with diabetes, how often the home health team got doctor’s orders, gave foot care, and taught patients about foot care 99.5 97.5 97.6
· Patients got better at taking their drugs correctly by mouth 79.1 65.7 65.8

Daily activities

· Patients got better at walking or moving around 84.4 73.8 74.8
· Patients got better at getting in and out of bed 78.8 72.9 73.7
· Patients got better at bathing 85.7 77.0 77.3

Preventing unplanned hospital care

· Patients receiving home health care needed any urgent, unplanned care in the hospital emergency room - without being admitted to the hospital 13.2 12.5 13.0
· How often home health patients had to be admitted to the hospital 11.7 15.9 15.8
· Patients, who have had a recent hospital stay, had to be re-admitted to the hospital
» Same As Expected
n/a n/a n/a
· Patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital
» Same As Expected
n/a n/a n/a

Patient Experience

The purpose of the patient experience survey is to gather information from patients (or their family or friends) about their experiences with a home health agency. These results tell you what patients said about their recent home health care experiences at HEARTLAND HOME HEALTH CARE.

Survey This agency % Michigan % National %
How often the home health team gave care in a professional way 87 87 88
How well did the home health team communicate with patients 86 84 85
Did the home health team discuss medicines, pain, and home safety with patients 83 82 83
How do patients rate the overall care from the home health agency 78 83 84
Would patients recommend the home health agency to friends and family 72 74 78
Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

Other home health agencies near by

PINNACLE SENIOR CARE

2755 CARPENTER ROAD, SUITE 2NE
ANN ARBOR, MI 48108

PACE HOME HEALTH CARE

3840 PACKARD ST, SUITE 200B
ANN ARBOR, MI 48108

WELLNESS HOME CARE

3879 PACKARD RD, UNIT B
ANN ARBOR, MI 48108

CARING PARTNERS HOME HEALTH

3909 RESEARCH PARK DRIVE, SUITE 600
ANN ARBOR, MI 48108

MICHIGAN VISITING NURSE

2850 S INDUSTRIAL
ANN ARBOR, MI 48104

PREFERRED PROVIDERS

4261 PARK RD
ANN ARBOR, MI 48103

KAIZEN HOME CARE

740 WOODLAND DR EAST, SUITE 2
SALINE, MI 48176

* For changes or corrections found on this page, please contact your state agency CASPER/ASPEN coordinator.