Contact Information

NORTHLAND HOSPICE AND PALLIATIVE CARE, INC.
452 NORTH SWITZER CANYON DRIVE
FLAGSTAFF. AZ 86001
(928) 779-1227
Non-Profit
CMS Certification Number: 031512
Medicare certification date2: June 16, 1992
The is the date the home health agency was certified to participate in the Medicare program.

1 Hospice agencies can be run by private for-profit corporations, non-profit corporations, religious affiliated organizations or government entities. The type of ownership may affect agency resources and how services are organized. Quality can vary in hospice agencies within each of the different types of ownership.

2 Agencies that are Medicare Certified are able to participate in Medicare related programs.


Medicare Hospice Provider Report

In 2016, NORTHLAND HOSPICE AND PALLIATIVE CARE, INC. charged a total of $1,659,765 to Medicare for a total of 7,248 hospice care days provided. Of the 98 Medicare beneficiaries, 12 were enrolled in Medicare Advantage for at least one month and 24 were eligible for Medicaid for at least one month.

The following section provides information on services provided to Medicare beneficiaries by NORTHLAND HOSPICE AND PALLIATIVE CARE, INC.. It contains utilization and demographic information for this hospice provider. The report covers only calendar year 2016.

Hospice Care
Cancer patients 27
Dementia 15
Circulatory / Heart Disease 18
Stroke n/a
Respiratory Disease n/a
Other Primary Diagnosis 18
Hospice patients with 7 or fewer care days 27
Hospice patients with 60 care days 33
Hospice patients with 180 care days 15
Demographics
Medicare Beneficiaries 98
Average age 81
Male 43
Female 55
White 72
Black n/a
Asian n/a
Hispanic 11
Other 11
Site of Service
In Home 61
Assisted Living Facility 36
Long-term Care 0
Skilled Nursing Facility n/a
Inpatient Hospital 0
Inpatient Hospice 0
Other Facility n/a

Quality of Care

The ratings found here are reported to CMS (Centers for Medicare & Medicaid Services) by each agency using the Hospice Item Set. Higher percentages are better. Some measures may not be available for various reasons such as having less than 20 patients or data being removed by CMS at the request of the agency.

Beliefs/Values Addressed (if desired by the patient) - Patient Preferences

Patients or caregivers who were asked about their beliefs and values at the beginning of hospice care - Patients and caregivers should have the opportunity to discuss their spiritual and religious needs, beliefs and values to help ensure t hese care needs are met.

Score: 97.2%
National score: 95.3%
NORTHLAND HOSPICE AND PALLIATIVE CARE, INC. scored better than the national average based on 109 surveys taken between Jan 01, 2017 - Dec 31, 2017

Treatment Preferences - Patient Preferences

Patients or caregivers who were asked about treatment preferences like hospitalization and resuscitation at the beginning of hospice care - Having discussions w3ith hospice staff about the treatments that patients want or don't want helps ensure that patients get the care they want at the end of life.

Score: 100.0%
National score: 98.8%
NORTHLAND HOSPICE AND PALLIATIVE CARE, INC. scored better than the national average based on 109 surveys taken between Jan 01, 2017 - Dec 31, 2017

Dyspnea Screening - Managing pain and treating symptoms

Patients who were checked for shortness of breath at the beginning of hospice care - Shortness of breath is common and often undertreated in hospice patients. It can interfere with patients' routine and can be upsetting for patients and families.

Score: 96.3%
National score: 97.9%
NORTHLAND HOSPICE AND PALLIATIVE CARE, INC. scored worse than the national average based on 109 surveys taken between Jan 01, 2017 - Dec 31, 2017

Dyspnea Treatment - Managing pain and treating symptoms

Patients who got timely treatment for shortness of breath - Within a day of finding that shortness of breath is a problem, hospice staff should st art treatment. Treatment can be medication, relaxation or breathing exercises.

Score: 97.2%
National score: 95.6%
NORTHLAND HOSPICE AND PALLIATIVE CARE, INC. scored better than the national average based on 36 surveys taken between Jan 01, 2017 - Dec 31, 2017

Pain Assessment - Managing pain and treating symptoms

Patients who got a timely and thorough pain assessment when pain was identified as a problem - Within a day of finding that pain is a problem, hospice staff should collect information about the pain, like its location, how long it lasts, and its severity.

Score: 89.5%
National score: 85.5%
NORTHLAND HOSPICE AND PALLIATIVE CARE, INC. scored better than the national average based on 38 surveys taken between Jan 01, 2017 - Dec 31, 2017

Pain Screening - Managing pain and treating symptoms

Patients who were checked for pain at the beginning of hospice care - Pain is common and often undertreated for hospice patients. It can interfere with patients' daily activities and can be very distressing for patients and families.

Score: 93.6%
National score: 95.9%
NORTHLAND HOSPICE AND PALLIATIVE CARE, INC. scored worse than the national average based on 109 surveys taken between Jan 01, 2017 - Dec 31, 2017

Patients treated with an Opioid who are given a bowel regimen - Managing pain and treating symptoms

Patients taking opioid pain medication who were offered care for constipation - Constipation is a side effect of opioid use. Staff can recommend treatment options, like laxatives or fiber, to prevent and treat opioid-related constipation.

Score: 100.0%
National score: 93.8%
NORTHLAND HOSPICE AND PALLIATIVE CARE, INC. scored better than the national average based on 23 surveys taken between Jan 01, 2017 - Dec 31, 2017

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See also