Contact Information

NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEVELO
324 N MCDOWELL STREET
CHARLOTTE. NC 28204
(704) 384-6478
Non-Profit
CMS Certification Number: 341575
Medicare certification date2: May 23, 1995
The is the date the home health agency was certified to participate in the Medicare program.

1 Hospice agencies can be run by private for-profit corporations, non-profit corporations, religious affiliated organizations or government entities. The type of ownership may affect agency resources and how services are organized. Quality can vary in hospice agencies within each of the different types of ownership.

2 Agencies that are Medicare Certified are able to participate in Medicare related programs.


Medicare Hospice Provider Report

In 2016, NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEVELO charged a total of $10,883,995 to Medicare for a total of 33,718 hospice care days provided. Of the 967 Medicare beneficiaries, 303 were enrolled in Medicare Advantage for at least one month and 149 were eligible for Medicaid for at least one month.

The following section provides information on services provided to Medicare beneficiaries by NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEVELO. It contains utilization and demographic information for this hospice provider. The report covers only calendar year 2016.

Hospice Care
Cancer patients 296
Dementia 54
Circulatory / Heart Disease 182
Stroke 77
Respiratory Disease 171
Other Primary Diagnosis 187
Hospice patients with 7 or fewer care days 409
Hospice patients with 60 care days 159
Hospice patients with 180 care days 40
Demographics
Medicare Beneficiaries 967
Average age 81
Male 417
Female 550
White 735
Black 197
Asian n/a
Hispanic 19
Other n/a
Site of Service
In Home 466
Assisted Living Facility n/a
Long-term Care n/a
Skilled Nursing Facility 23
Inpatient Hospital 233
Inpatient Hospice 222
Other Facility n/a

Quality of Care

The ratings found here are reported to CMS (Centers for Medicare & Medicaid Services) by each agency using the Hospice Item Set. Higher percentages are better. Some measures may not be available for various reasons such as having less than 20 patients or data being removed by CMS at the request of the agency.

Beliefs/Values Addressed (if desired by the patient) - Patient Preferences

Patients or caregivers who were asked about their beliefs and values at the beginning of hospice care - Patients and caregivers should have the opportunity to discuss their spiritual and religious needs, beliefs and values to help ensure t hese care needs are met.

Score: 99.6%
National score: 95.3%
NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEVELO scored better than the national average based on 1417 surveys taken between Jan 01, 2017 - Dec 31, 2017

Treatment Preferences - Patient Preferences

Patients or caregivers who were asked about treatment preferences like hospitalization and resuscitation at the beginning of hospice care - Having discussions w3ith hospice staff about the treatments that patients want or don't want helps ensure that patients get the care they want at the end of life.

Score: 99.9%
National score: 98.8%
NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEVELO scored better than the national average based on 1417 surveys taken between Jan 01, 2017 - Dec 31, 2017

Dyspnea Screening - Managing pain and treating symptoms

Patients who were checked for shortness of breath at the beginning of hospice care - Shortness of breath is common and often undertreated in hospice patients. It can interfere with patients' routine and can be upsetting for patients and families.

Score: 99.4%
National score: 97.9%
NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEVELO scored better than the national average based on 1417 surveys taken between Jan 01, 2017 - Dec 31, 2017

Dyspnea Treatment - Managing pain and treating symptoms

Patients who got timely treatment for shortness of breath - Within a day of finding that shortness of breath is a problem, hospice staff should st art treatment. Treatment can be medication, relaxation or breathing exercises.

Score: 99.7%
National score: 95.6%
NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEVELO scored better than the national average based on 863 surveys taken between Jan 01, 2017 - Dec 31, 2017

Pain Assessment - Managing pain and treating symptoms

Patients who got a timely and thorough pain assessment when pain was identified as a problem - Within a day of finding that pain is a problem, hospice staff should collect information about the pain, like its location, how long it lasts, and its severity.

Score: 97.8%
National score: 85.5%
NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEVELO scored better than the national average based on 760 surveys taken between Jan 01, 2017 - Dec 31, 2017

Pain Screening - Managing pain and treating symptoms

Patients who were checked for pain at the beginning of hospice care - Pain is common and often undertreated for hospice patients. It can interfere with patients' daily activities and can be very distressing for patients and families.

Score: 98.1%
National score: 95.9%
NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEVELO scored better than the national average based on 1417 surveys taken between Jan 01, 2017 - Dec 31, 2017

Patients treated with an Opioid who are given a bowel regimen - Managing pain and treating symptoms

Patients taking opioid pain medication who were offered care for constipation - Constipation is a side effect of opioid use. Staff can recommend treatment options, like laxatives or fiber, to prevent and treat opioid-related constipation.

Score: 98.2%
National score: 93.8%
NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEVELO scored better than the national average based on 436 surveys taken between Jan 01, 2017 - Dec 31, 2017