WEBSTER HOUSE in PALO ALTO, CA is a Non profit - Corporation, Medicare Certified, nursing home operating with 116 residents and 145 certified beds. Its legal business name (LBN) is COVIA COMMUNITIES. This facility has been certified to participate in Medicare and Medicaid programs since June 08, 1983 and has been given an above average rating of 5-Stars. Why is this important? Nursing homes vary in quality of care and services they provide. Medicare assigns a rating based on health inspections, staffing and quality measures. More stars mean better quality of care.
Updated: 01/12/2019 — Compare and see how the quality of care at WEBSTER HOUSE scored versus its State and National averages.
1 Nursing homes can be run by private for-profit corporations, non-profit corporations, religious affiliated organizations or government entities.
2 Agencies that are Medicare Certified are able to participate in Medicare related programs.
116 residents
145 certified beds
Participates in Medicare and Medicaid
Continuing Care Retirement Community - Continuing Care Retirement Communities offer multiple housing options and levels of care. Residents may move from one level to another based on needs while still remaining in the community.
In hospital - Some individuals need a more intensive level of care that can only be provided in a hospital setting, thus allowing residents to be transferred to a hospital setting more easily if necessary.
Resident Council only - Resident and family councils can help communications with staff. Federal law requires nursing homes to allow councils to be set up by residents and families.
Automatic sprinklers in all required areas
| Quality rating | |
| Health inspection rating | |
| Staffing rating | |
| Substantiated complaints | 2 |
| Facility reported incidents | 5 |
| Number of fines | None |
| Number of penalties | None |
| Number of payment denials | None |
| Staffing for 116 residents | California Average | National Average | |
|---|---|---|---|
| Hours by Registered Nurse (RN) per resident per day | 59 minutes | 37 minutes | 41 minutes |
| Hours by Licensed Practial Nurse (LPN & LVN) per resident per day | 35 minutes | 1 hour, 8 minutes | 53 minutes |
| Hours by Certified Nursing Assistant (CNA) per resident per day | 2 hours, 23 minutes | 2 hours, 29 minutes | 2 hours, 20 minutes |
| Physical therapy (PT) staff hours per resident per day | 9 minutes | 8 minutes | 7 minutes |
Staffing hours per resident is the total number of hours worked by the staff divided by the total number of residents. It doesn't necessarily show the number of nursing staff present at any given time or the amount of care given to any one resident.
• 5% OR GREATER DIRECT OWNERSHIP INTEREST
• 5% OR GREATER INDIRECT OWNERSHIP INTEREST
• DIRECTOR
• MANAGING EMPLOYEE
• OFFICER
In 2016, WEBSTER HOUSE charged a total of $3,342,357 for 248 Medicare Beneficiaries. The average age of residents at this skilled nursing facility is about 81.
The report covers only calendar year 2016.
| Atrial Fibrillation | 31% | Alzheimer's | 48% |
| Asthma | 30% | Cancer | 23% |
| Congestive Heart Failure | 40% | Kidney Disease | 63% |
| COPD | 26% | Depression | 40% |
| Diabetes | 36% | Hyperlipidemia | 63% |
| Hypertension | n/a | Ischemic Heart Disease | 48% |
| Osteoporosis | 22% | RA / OA | 45% |
| Schizophrenia | 6% | Stroke | 14% |
| Medicare Beneficiaries | 248 | Average Age | 81 |
| Male | 108 | Female | 140 |
| White | 190 | ||
| Black | 20 | ||
| Asian | 24 | ||
| Hispanic | 11 | ||
| American Indian | n/a | ||
| Other | n/a | ||
Most recent health inspection: Oct 19, 2017; fire safety inspection: Nov 09, 2017
| Freedom from Abuse, Neglect, and Exploitation | None |
| Quality of Life and Care | 2 |
| Resident Assessment and Care Planning | None |
| Nursing and Physician Services | None |
| Resident Rights | 2 |
| Nutrition and Dietary Deficiencies | 1 |
| Pharmacy Service | 1 |
| Environmental Deficiencies | 1 |
| Administration Deficiencies | None |
| Emergency Preparedness | None |
| Automatic Sprinkler Systems | None |
| Construction Deficiencies | None |
| Services Deficiencies | None |
| Corridor Walls and Doors | None |
| Egress Deficiencies | None |
| Electrical Deficiencies | None |
| Emergency Plans and Fire Drills | None |
| Fire Alarm Systems | None |
| Smoke Deficiencies | None |
| Interior Deficiencies | None |
| Gas, Vacuum, and Electrical Systems | None |
| Hazardous Area | None |
| Illumination and Emergency Power | None |
| Laboratories Deficiencies | None |
| Medical Gases and Anesthetizing Areas | None |
| Smoking Regulations | None |
| Miscellaneous Regulations | None |
See also
