ENVOY OF WESTOVER HILLS in RICHMOND, VA is a For profit - Corporation, Medicare Certified, nursing home operating with 164 residents and 174 certified beds. Its legal business name (LBN) is ENVOY OF RICHMOND, LLC. This facility has been certified to participate in Medicare and Medicaid programs since February 01, 1998 and has been given a below average rating of 1-Stars. Why is this important? Nursing homes vary in quality of care and services they provide. Medicare assigns a rating based on health inspections, staffing and quality measures. More stars mean better quality of care.
Updated: 01/12/2019 — Compare and see how the quality of care at ENVOY OF WESTOVER HILLS scored versus its State and National averages.
1 Nursing homes can be run by private for-profit corporations, non-profit corporations, religious affiliated organizations or government entities.
2 Agencies that are Medicare Certified are able to participate in Medicare related programs.
164 residents
174 certified beds
Participates in Medicare and Medicaid
Continuing Care Retirement Community - Continuing Care Retirement Communities offer multiple housing options and levels of care. Residents may move from one level to another based on needs while still remaining in the community.
In hospital - Some individuals need a more intensive level of care that can only be provided in a hospital setting, thus allowing residents to be transferred to a hospital setting more easily if necessary.
Resident and Family Council - Resident and family councils can help communications with staff. Federal law requires nursing homes to allow councils to be set up by residents and families.
Automatic sprinklers in all required areas
| Quality rating | |
| Health inspection rating | |
| Staffing rating | |
| Substantiated complaints | 46 |
| Facility reported incidents | None |
| Number of fines | 1 |
| Number of penalties | 2 |
| Number of payment denials | 1 |
| Staffing for 164 residents | Virginia Average | National Average | |
|---|---|---|---|
| Hours by Registered Nurse (RN) per resident per day | 8 minutes | 36 minutes | 41 minutes |
| Hours by Licensed Practial Nurse (LPN & LVN) per resident per day | 55 minutes | 1 hour, 4 minutes | 53 minutes |
| Hours by Certified Nursing Assistant (CNA) per resident per day | 1 hour, 46 minutes | 2 hours, 9 minutes | 2 hours, 20 minutes |
| Physical therapy (PT) staff hours per resident per day | 5 minutes | 7 minutes | 7 minutes |
Staffing hours per resident is the total number of hours worked by the staff divided by the total number of residents. It doesn't necessarily show the number of nursing staff present at any given time or the amount of care given to any one resident.
• 5% OR GREATER DIRECT OWNERSHIP INTEREST
• 5% OR GREATER INDIRECT OWNERSHIP INTEREST
• MANAGING EMPLOYEE
• OFFICER
• OPERATIONAL/MANAGERIAL CONTROL
In 2016, ENVOY OF WESTOVER HILLS charged a total of $1,745,165 for 121 Medicare Beneficiaries. The average age of residents at this skilled nursing facility is about 67.
The report covers only calendar year 2016.
| Atrial Fibrillation | 13% | Alzheimer's | n/a |
| Asthma | 41% | Cancer | 10% |
| Congestive Heart Failure | 45% | Kidney Disease | 66% |
| COPD | 38% | Depression | n/a |
| Diabetes | 60% | Hyperlipidemia | 60% |
| Hypertension | n/a | Ischemic Heart Disease | 56% |
| Osteoporosis | 7% | RA / OA | 36% |
| Schizophrenia | 45% | Stroke | 18% |
| Medicare Beneficiaries | 121 | Average Age | 67 |
| Male | 74 | Female | 47 |
| White | 40 | ||
| Black | 78 | ||
| Asian | n/a | ||
| Hispanic | n/a | ||
| American Indian | 0 | ||
| Other | 0 | ||
Most recent health inspection: Jul 23, 2018; fire safety inspection: Aug 06, 2018
| Freedom from Abuse, Neglect, and Exploitation | 3 |
| Quality of Life and Care | 7 |
| Resident Assessment and Care Planning | 4 |
| Nursing and Physician Services | 1 |
| Resident Rights | 6 |
| Nutrition and Dietary Deficiencies | None |
| Pharmacy Service | 5 |
| Environmental Deficiencies | 3 |
| Administration Deficiencies | 1 |
| Emergency Preparedness | None |
| Automatic Sprinkler Systems | None |
| Construction Deficiencies | None |
| Services Deficiencies | 1 |
| Corridor Walls and Doors | None |
| Egress Deficiencies | 1 |
| Electrical Deficiencies | None |
| Emergency Plans and Fire Drills | None |
| Fire Alarm Systems | None |
| Smoke Deficiencies | 5 |
| Interior Deficiencies | None |
| Gas, Vacuum, and Electrical Systems | 2 |
| Hazardous Area | None |
| Illumination and Emergency Power | None |
| Laboratories Deficiencies | None |
| Medical Gases and Anesthetizing Areas | None |
| Smoking Regulations | None |
| Miscellaneous Regulations | None |
See also
